Voice in healthcare: efficient and smart

The healthcare sector is constantly evolving to deliver the best care to patients. This development takes place not only in the medical field, but also precisely in the technological field. Earlier, for instance, technology made it possible for healthcare institutions to see medical records, or to consult patients more easily. The latest trend in technology, voice-driven technology, also offers many opportunities for the medical sector. Voice in the healthcare sector is efficient and smart. Why? We will explore that further in this blog post.

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    Voice-activated technology is upcoming. It is expected that within a few years we will talk to everything in and around our house. Think of your fridge to see what's in it or to automatically order missing products. But also your Fitbit or even your car. The smartphone will decline in use, and instead we will talk to all systems. Voice assistants such as Alexa and Google Assistant will control many of these systems centrally. Research company Gartner predicted that in the short term 30% of all human interactions with systems will be through conversations. That is only in the short term, in the long term it will be 50%. What are the possibilities of this for the healthcare sector?

    Opportunities voice in health sector: 

    • Always accurate minutes

      How heard does a patient actually feel when a doctor or nurse is mainly occupied with his computer during a consultation? And how well are notes taken when a doctor has to take notes and listen at the same time? Voice is the ideal solution for this. Doctors can listen and consult with their patients. A smart speaker records the conversation and takes notes. Afterwards, key points from the conversation can be copied and filled in.  

    • Efficient registration at the outpatient clinic
      Anyone who has ever reported to an outpatient clinic knows how frustrating it can be if there is no one at the counter, if the waiting time is unknown or at all how long it can take until you are helped. This too is very easy to fix with voice. The possibilities are now there to set up a voice assistant where patients can check in. An empty counter is no longer a problem, and where possible, the voice assistant can relay the waiting time or provide further information about the appointment.

    • Extracting valuable information from medical records
      If voice is properly combined with Artificial Intelligence, it is even possible to extract valuable information from previous data of certain medical cases. Suppose a doctor has a patient with rare symptoms. At first glance, it is not easy to diagnose such a person. But by linking voice to data from previous examinations, patients and medical symptoms, it can become a lot easier to recognise, name and even combat rare diseases. Thus, an immense amount of research time can be saved.

    • Consult protocols and regulations
      One place where every second counts is intensive care. In critical situations where action has to be taken quickly, voice also offers an excellent opportunity. For doctors and nurses, it is possible to have protocols read by a voice assistant. In this way, choices can be made more quickly and crucial seconds can be saved.

    Apply voice in your sector

    The above examples are just a start of what is possible with voice within the medical sector. As it looks, within now and two years we will be doing more than 50% of communication with technology through voice. So it is definitely advisable to start testing such technologies within hospitals and practices. SevenLab has experience in applying technologies within the medical sector and would therefore like to explore the possibilities with you. Take contact contact us to discuss your requirements or follow our Discovery Workshop to gain insight into the possibilities and facilitate your work process.