Remote UX: necessary and beneficial

UX Design ensures that the software meets the needs of the user and fits into the user environment. In order to design digital solutions with an optimal user experience, it is important that a UX designer observes and conducts research on the work floor. The new way of working from home presents new challenges and requires a different approach; Remote UX.

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    Remote UX means that the UX Designer does his work remotely. This application has been on the rise for some time, as the boundaries of the traditional workplace become blurred. Now that many companies are forced to work from home and digitalise business processes, Remote UX is more necessary than ever. Fortunately, there are also advantages.

    A different approach

    With Remote UX, it is important to approach the process differently. Our UX designer will ensure that enough common ground is maintained by making the following adjustments to the process.

    • Earlier and faster
      In order to get to the heart of the matter and to be able to work together quickly and on a high level, the UX designer sits down at the table earlier in the development process. This way, there is room for more and longer interviews. These interviews are quicker and more in-depth by asking tougher questions.
    • Interaction and cooperation
      At Remote UX, the design comes about through intensive cooperation. This means that the design is compiled in an interactive environment in which all those involved can work. In this way, adjustments can always be made and new insights quickly emerge.
    • Updates and Check-ins
      During the design process, the client receives live status updates and there are more interim check-ins. Digital communication through Slack or video calls makes it easier and faster to discuss progress. 

    Benefits of Remote UX

    Many of the remote adjustments are catching on positively. We include these benefits in the ''regular' UX trajectory. First, we get to the core faster together, by involving UX earlier in the process. Secondly, engagement grows through interaction and collaboration. This not only gives customers a better understanding of the software, but also of digitalisation in general. This opens their eyes to many new opportunities and solutions. Finally, communication takes place more efficiently and frequently by using digital tools.

    Disadvantage Remote UX

    The disadvantage of remote UX is that we connect less with our customer from a distance. It is also more difficult to involve the customer in the SevenLab culture and team feeling. Therefore, we take extensive space and time to make digital working as personal as possible and get to know each other well. 

    Remote UX is a necessity solution that has positive effects on the design process. It ensures that it is still possible to develop software that matches the user's wants, needs and context in today's time. Ultimately, we aim to combine these digital advantages with the personalised approach to create an efficient and effective hybrid UX journey.