SevenLab specialises in developing customer-focused applications. Based on the four essential customer values, we create effective software for maximum customer satisfaction.
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A personalised experience is essential for customer-centric software. That is why we offer customers the ability to input their own preferences and use customer-specific data to proactively personalise the user experience.
For optimal use, it is essential that the software is available at all times. Our omni-channel approach ensures that users can choose when, on which device and in which way they use which services.
We strive for optimal customer autonomy. Our software therefore enables users to answer as many questions and perform actions themselves as possible. This self-reliance unnerves customer service and boosts customer satisfaction.
Application success relies on reliability. All our IT is therefore designed to be secure and scalable and we guarantee 99.9% up-time. In addition, we guarantee user privacy.
Starting with customer-oriented software
Our proprietary mid-code method makes it possible to develop a customer portal efficiently and effectively. In doing so, we combine standard modules with customisation where you really make a difference.
In an initial Audit, you get instant clarity. Which functionalities belong in your organisation's customer portal? Which standard modules can we already apply? Which key touchpoints with the customer require customisation. In three focused sessions, we draw up a complete functional design and roadmap.
In three process steps, we work towards a functional end product. Configure, Customise & Accelerate. First, we configure standard modules and put together 80% of the application in a short time. Then we pay attention to effective customisation and the software can go live. Finally, we gear up for the future, with updates and new modules.
SevenLab continues to provide support and guarantees 99.9% up-time. Our support team is ready and responds within 24 hours to make changes and resolve incidents.
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