Process automation: four different forms
The term process automation raises quite a few question marks and also exclamation marks. For instance, it is often mentioned in the same breath as job losses. Yet in practice, it is mainly a way to save time and money. It gives employees room to shape their work in new ways and can accelerate company growth. We look at four different forms of automation and briefly explain them.
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Process automation for companies
Process automation ensures that processes optimised become. The aim of process automation is to disseminate information faster and more efficiently within an organisation. This allows an organisation to make better and faster informed choices. A Customer Realitionship Management system is an example of sales process automation. With a CRM, customer needs can be monitored in an automated way, making this information quickly available to the entire organisation.
Many tasks performed on the computer are now (partly) automated. Think, for example, of the formulas in Excel that automatically perform calculations. However, Excel is already quite outdated and often lacks functions to link with other software. It may therefore pay off to develop a central platform for task automation, in which all tasks can be performed. Think, for instance, of sending invoices automatically. Custom software can quickly make the necessary calculations, enter amounts and send invoices at the end of the month. This would take many tasks off the employee's hands, leaving more time for other work.
Robotic Process Automation
Robotic Process Automation is a technique that allows a user's actions to be digitally mimicked to execute a business process. RPA robots use the user interface to collect data and change applications just as humans do. They can interpret, interact and communicate with other systems to perform a wide variety of repetitive tasks. Unlike a human, this technology never needs to sleep and also does not make mistakes.
A classic form of automation that has been around for a long time is industrial automation. The assembly line is perhaps the best example of this. This industrial automation has contributed to faster production times in the automotive industry, for example. Today, many robots are used that can perform complex and precise tasks, such as welding metal panels. So the software that controls these robots is also automated.
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